On-Line Shopping FAQs
HOW DO I PLACE AN ONLINE ORDER WITH GALCO?
At the top of any page on our site, enter an item number or keywords relating to the products you are looking for. Once you have identified the item you wish to purchase, enter a quantity and then click the "Add to Cart" link. A shopping cart will now be established for you. Continue to shop until you have all your required items showing in your shopping cart, or until your order reaches the minimum level. When you're ready to place your order, follow the "Checkout" link and complete the required information. Click "Continue" to review your order before submission. Your order is not complete until you click "Finalize." Don't forget to record your order number!
WHEN WILL MY ORDER ARRIVE?
Orders placed for standard in-stock items are normally processed within 24 hours (next business day for weekend orders), plus you should allow shipping time based on your ship via option selected. Items not currently in stock are given lead times based on previous sales.
WHAT ARE SHIPPING CHARGES?
Orders are sent F.O.B. shipping point. Our standard method of shipment is UPS unless otherwise specified. An estimated shipping charge will be included on your order. Final shipping, insurance and handling charges will be reflected on your packing slip.
WHAT IF MY ORDER ARRIVES INCOMPLETE?
If an order arrives incomplete, please check the contents of the package against the packing slip for any back-order items. All claims for shortages must be made within 10 days of receipt of merchandise after which time we assume no responsibility.
HOW DO I RETURN A PURCHASE?
- Have your return pre-authorized by emailing us at sales@galco.com to obtain a Return Authorization Number. Unfortunately we cannot accept unauthorized returns and these will be re-shipped at the buyer's expense.
- Write the Return Authorization Number on the packing slip or invoice copy and include it with your return. Also, please write the Return Authorization Number on the outside of the box or envelope being returned.
- Merchandise being returned should be in new and resalable condition and must be returned in its original packaging along with any certifications, instructions, etc.
- All returns are subject to a 25% restocking charge.
TERMS AND CONDITIONS
For full terms and conditions applicable to all sales, read our general Terms and Conditions (.pdf).