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Send-In Repair – How It Works

Starting a
Send-in repair
with galco is easy
  1. SELECT YOUR ITEM
  2. PACK YOUR ITEM
  3. SHIP YOUR ITEM
GALCO COMPLETELY OVERHAULS YOUR PART BY REPLACING COMMON FAILURE POINTS
Static checks are performed, entire assemblies are cleaned, and complete functionality and restored performance are thoroughly tested and inspected.
Free repair evaluation and estimate in 3 easy steps
1.
SELECT YOUR ITEM

You can select your item by browsing our repair items catalog online or by calling 1-800-575-5562 to receive your repair tracking number before sending it in.

2.
PACK YOUR ITEM

Now that you have your repair tracking number, you can now pack your item with care. Be sure to include contact name, contact phone number, description of your item, and issues you are experiencing in your shipment.

3.
SHIP YOUR ITEM TO GALCO

Once your item is packed, be sure to reference your repair tracking number on the shipping label or on the outside of your shipping container.

Ship to:
Galco Industrial Electronics
1001 East Lincoln Ave
Madison Heights, MI 48071
WE EVALUATE YOUR ITEM
After receiving and evaluating your item, we will contact you for your approval to proceed. If you decide not to approve the repair, your item will be shipped back to you at no cost. Upon passing our evaluation and your approval, we will then proceed to run a static check on your item and then proceed to disassemble, wash, and dry your item.
WE REPAIR AND TEST YOUR ITEM
Once your item dries and following reassembly, the troubleshooting process begins. Upon completion of the repair, the item is thoroughly tested and inspected. After confirming that complete functionality and proper performance is restored, the repair tech who repaired your item will fill out a summary of the repairs performed.
WE SEND YOUR REFURBISHED ITEM BACK
When the repair is complete, your item will be shipped back to you in a foam-filled package and an antistatic bag at the shipping speed that you have selected. A tracking number will be sent to you when the item is shipped, allowing you to track it as soon as it is on its way back to you.
Repairs
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